Nedbank has become the first South African bank to incorporate a lifestyle
enhancing virtual assistant into its banking app.

It added two new features into Money app. HeyNed, a digital virtual personal assistant and concierge service, uses a vast network of more than 350 000 product and service providers, linking app users to virtually anything they need.

In addition to the convenience of having a virtual personal assistant on call around the clock, HeyNed users benefit from the money saving potential of a digital service that literally negotiates better prices on their behalf. And once a MoneyApp user accepts the quote provided to them by HeyNed, payment can be made easily automatically by a click of a button through the Nedbank Money app.

According to Ciko Thomas, Group Managing Executive, Nedbank Retail and Business Banking, and an avid user of the functionality, the response has been very positive. “HeyNed users appreciate the fact that the service pays for itself through the savings it delivers,” Thomas says, “and that it can be
used to source items and access a host of value-adding services, from restaurant and movie reservations to arranging transport home from school for the kids or finding a recommended supplier for those home repairs and maintenance.”

Nedbank also added an exciting new Home-Buying Toolkit feature into the Money App. The feature is aimed at making life easier and more convenient for prospective home buyers with a comprehensive range of tools and guidelines aimed at equipping them with everything they need to find, finance and purchase their ideal home.

Thomas, further explained that a home is likely to be the biggest, most expensive purchase they will ever make for most people. Therefore, Nedbank created this feature-rich toolkit to make sure they are equipped with all the information and insights they need to optimise the home buying experience and unlock maximum value for new homeowners.

“With these and many more valued features that have already been included in the MoneyApp, we will continue to provide a life-enhancing digital banking experience. We are pleased with the growth in
popularity of the MoneyApp, now with 2 million downloads achieved, allowing our clients to manage their money like never before,” concludes Thomas.

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Thokozani Patrick Mahlangu

Thokozani Mahlangu is an internationally certified digital marketing professional and an Mcom Business Management graduate from the University of Johannesburg. He is the Chief Brand Creator of Pat onBrands and Pat onFitness- a fitness movement through which organizes weekly runs under the banner #RunWithPat.

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